Frequently asked questions for Good Medicine?
(Note: our practice recently had a name change to Good Medicine, which is an extension of Indian Creek Integrative Medicine. Our billing is still done at Indian Creek FHC in Oxford, Ohio.)
New Patient Questions:
*How long is my first visit?
The first visit is one hour long. All new patient paperwork needs to be filled out and turned in to make that first appointment.
*If I get labs drawn when will I hear back with results?
At least 2 weeks. We screen for urgent labs—if a lab is urgent we will call you. Please make sure we have an updated phone number. Dr. Morris orders send out labs so it does take a little longer to get his back. He does not send to you a result by patient portal until all labs are complete. If you are not signed up on the patient portal you will need to make appointment to discuss your labs and get results. You may always of course get a copy of your labs.
*What is the Patient Portal?
The patient portal is a website that has your confidential records on it. When getting results of your labs you either need to sign up for the patient portal(sign up is on this website under patient forms) or make an appointment to discuss labs. See disclaimer below:
Regarding Good Medicine/Indian Creeks Patient Portal
Please be aware our patient portal complies to HIPPA standards. There is sensitive information on this portal. Please keep your password in a safe place. It is important that you do not lose or forget your password. Please do not give your password to anyone.
If you need your password reset for any reason you must come into our office and fill out a confidential sheet to have this done. There is a $25 fee to reset your password. This fee may be inconvenient but we have to follow all HIPPA standards and it is very difficult to get these passwords reset.
If you do not receive an e mail with your password and portal address information please check your junk folder.
This patient portal is very useful to patients when used correctly. Thanks you and please call our office with any questions.
*Will my insurance cover labs ordered?
It is the patient’s responsibility to find out what lab/facility is covered by their insurance. Some of the specialized testing we do is NOT covered by insurance. You are always welcome to work with your insurance and try to submit claims that may not normally be covered. That will be between you and your insurance company. If you do not have insurance coverage please ask us about our cash pay labs system through CompuNet Labs . Their prices are better rates and we can help you with that.
We hope we have answered some of your questions. Thank you for taking time out of your busy schedule to view our website.